Network Notices

Stay informed

Service outages and maintenance

Check if there is a reported outage in your area that might be affecting your Nexicom services

NOTICE TO CUSTOMERS – Wireless Tower Outage (Selwyn Tower) – Service Restoration Update

Dear Valued Customers, As you may be aware, one of Nexicom’s wireless towers experienced an outage as a result of the major ice storm in the first week of April....

Scam Emails – How to Protect Yourself

Scammers often use email to try to trick you into giving them your personal information. At Nexicom we make every effort possible to stop these emails from reaching our customers....

Network Maintenance Window

Please be advised that our normal maintenance window is on Tuesdays from 2:00am until 6:00am and Fridays from 2:00am until 6:00am. Any network maintenance that needs to be performed outside...

Please note: Customer service is closed August 4th for the Civic Holiday. Our Internet Helpdesk is still available by phone from 9AM - 5PM.

Please note: Customer service is closed September 1st for Labour Day. Our Internet Helpdesk is still available by phone from 9AM - 5PM.

Please note: Customer service is closed October 13th for Thanksgiving. Our Internet Helpdesk is still available by phone from 9AM - 5PM.

Please note: Customer service is closed February 17th for Family Day. Our Internet Helpdesk is still available by phone from 9AM - 5PM.

Please note: Customer service is closed April 18th for Easter. Our Internet Helpdesk is still available by phone from 9AM - 5PM.

Please note: Customer service is closed May 19th for Victoria Day. Our Internet Helpdesk is still available by phone from 9AM - 5PM.

Please note: Customer Service and the Internet Helpdesk will be available from 8AM - 4PM on December 5th due to a company event.

Nexicom will be closed on July 1st for Canada Day.