Customer Service Representative

• Nexicom is a local Telecommunications provider with over 125 years of experience.

We need enthusiastic individuals that are willing to give Exceptional Customer Service, to fill full time Customer Service Position.

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

• Competitive wages starting at $19.50
• Positive work culture
• Excellent company benefits including both Health and Dental
• Matched Pension Plan
• Yearly performance reviews
• Access to courses and training for continual learning and development

Primary responsibilities may include:

• Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
• Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
• Arrange new service installs, changes of service and disconnects;
• enter new accounts in billing program and in applicable databases;
• process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
• Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
• Ensure accurate records are precisely maintained and followed up;
• Prepare adjustments to customer accounts;
• Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
• Basic troubleshooting and prepare trouble tickets where necessary;
• Process payments to billing system;
• Ensure customer retention and satisfaction;
• Proactively manage and resolve customer satisfaction issues;
• Maintaining service levels and achieving business and performance goals and objectives

Requirements:

• Customer service/inside sales experience
• Demonstrated ability in self-motivation with the ability to work with limited supervision
• Effective interpersonal and communication skills
• Demonstrated ability to multi-task and meet deadlines
• Ability to work well within a team environment
• Proficiency with MS Office Programs

above average keyboarding skills

• Ideally you possess a post-secondary education (or and equivalent combination of training and experience)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person