Network Operations Centre Technician

Nexicom is a leading Communication service provider in Central Ontario.

We offer a professional, friendly work environment which encourages learning and growth with a positive attitude.

Nexicom is looking for a Network Operations Centre Technician.

Position Overview: *

Nexicom offers a fast paced, high energy, work environment. We offer:

• Competitive wages ranging from $24.50-$32.00/hr. based on skills and experience
• Positive work culture
• Excellent company benefits including both Health and Dental
• Matched Pension Plan
• Yearly performance reviews
• Access to courses and training for continual learning and development

Key responsibilities include:

• Assisting in the maintenance, troubleshooting, and ticket triage of voice, video, and data services,
• Attend customer sites to support their needs as it relates to the Managed Services that Nexicom offers.
• Supports the day to day operation and troubleshooting of network infrastructure, ADSL, VDSL, DOCSIS, Fibre, IPTV, colocations, POTS, VoIP, and voicemail services
• Responsible for resolving tickets escalated to the network Operations Centre, and documenting the resolution.
• Maintain DC power systems, network hardware, and the supporting software systems.

This position may require regular Saturday and Sunday scheduling.

This position requires the individual to be on call on a predetermined schedule.

Education:

Two- or three-year college diplomas in Computer Engineering – Networking or Telecommunications Systems or equivalent.

Computer Knowledge:

• Candidates must have experience using VLAN’s and layer-2 protocol such as STP, LLDP, LLDP-MED, and IEEE 802.11.
• Proficiency and experience of working with layer -3 protocols including OSPF, VRRP, BGP, MPLS, VPLS and PIM. Working knowledge of both IPv4 and IPv6, Layer 2 switching, routing, subnetting, and QOS.
• Familiarity of command line interfaces and the Linux operating system. A Preferred candidate will have experience with Juniper security, routing and switching equipment.
• Knowledge of service provider technologies including ADSL, VDSL, FTTH, and DOCSIS service delivery platforms. Knowledge of video services like IPTV, multicast, 8VSB, MPEG-2, MPEG-4. Experience with T1s, POTS, VoIP, and voicemail services.

Experience:

One to three years of work experience in a related field. Service Provider experience preferred.

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Millbrook, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Work Location: In person

Please submit Resume and Cover Letter to hr@nexicomgroup.net no later than 4:00 pm January 23,2026.