Wireless customers fed from the Deerbay Tower may experience intermittent internet and phone services. Technicians are working to restore services as soon as possible. We apologize for the inconvenience.
Latest Updates
Wireless Tower - Deerbay
Phishing Emails - Alert
Nexicom is receiving reports of a phishing email being delivered to customers with the subject "IMPORTANT: NEXICOM Support Update". These emails are designed to attempt to gain access to your account and should be deleted immediately.
If you click on anything contained within the email, or have entered your credentials, Please contact our Help Desk to re-secure your account.
Set Top Box - Guide Changes
Nexicom has updated the Guide feature on all set top boxes for a more streamlined viewing experience.
You will now only see one guide showing “ALL” the channels that you are subscribed to. You will no longer need to navigate between Subscribed, HD or ALL.
Press Release: Nexicom's Fibre Internet Expansion
Building a Brighter Future: Nexicom's Fibre Internet Revolutionizes Hiawatha First Nation
Millbrook, ON, November 21, 2023 – Nexicom Inc. proudly announces the successful completion of its fibre optic network expansion in Hiawatha First Nation, marking a significant leap in connectivity for the community. Completed on March 31, 2023, the project was made possible through a partnership with the Ontario Ministry of Infrastructure as part of the Improving Connectivity for Ontario (ICON) program.
Nexicom's advanced fibre network has enabled connection to 355 homes and over 73% of these homes are using the service in the Hiawatha area, providing residents and businesses with fast and reliable high-speed fibre internet. Supported by an investment from the Ontario government of over $409,000, Nexicom has contributed over $1,800,000 to provide dependable, sustainable, and affordable high-speed fibre internet to the Hiawatha First Nation Reservation.
“Ontarians, especially those living and working in rural communities, depend on high-speed internet to access online services for work and education, as well as for staying connected with friends and loved ones,” said Kinga Surma, Ontario Minister of Infrastructure. “Our government is proud to support projects like Nexicom’s fibre optic network expansion that will enable us to connect Ontario while also bringing us closer to fulfilling our goal of ensuring high-speed internet access for every community by the end of 2025.”
With internet speeds soaring up to 1 Gig, this groundbreaking development ushers in a new era of possibilities for rural Ontarians. Residents and business owners can now access digital television, internet and telephone services that were previously unimaginable.
Clayton Zekelman, the owner of Nexicom, emphasizes the company's commitment to addressing the pressing need for reliable and affordable high-speed internet in traditional rural communities. Zekelman states, "We understand that home and business owners in traditional rural communities need reliable and affordable high-speed internet now more than ever, and we are proud to be the company that answers the call."
About Nexicom Inc: For over 125 years, Nexicom has remained dedicated to bringing cutting-edge technology and award-winning customer service to its communities. Whether it's internet, television, telephone, or security services, Nexicom consistently meets the diverse needs of both residential and business customers. Nexicom's commitment to growth and innovation continues through its ongoing expansion of its Fibre Optic Network into various rural areas across the Kawartha region.
For further information or media inquiries, please get in touch with Brittany Markovski at bmarkovski@nexicomgroup.net or 705-760-1322.
Scam Emails – How to Protect Yourself
Scammers often use email to try to trick you into giving them your personal information. At Nexicom we make every effort possible to stop these emails from reaching our customers. Due to the types of scam emails currently being sent out some still slip through so the best defense is knowledge. Just as you would not immediately provide information to someone who calls you over the phone, if something seems fishy, the same is true about emails. Below is a link to a Nexicom article which can help you to identify these phishing emails and protect yourself and your data.
Network Maintenance Window
Please be advised that our normal maintenance window is on Tuesdays from 2:00am until 6:00am and Fridays from 2:00am until 6:00am. Any network maintenance that needs to be performed outside of these times will be posted here on our website under Network Notices.
Thank you.