Network Notices

Cable Outage in Port Hope

Currently there is an outage affecting some cable internet customers in Port Hope, technicians are aware of the issue and are currently working on a solution. There is no ETA at this time. 

Fraudulent Email - Invoice

There is an email currently circulating with the subject, "Invoice #xxxxxxxxx" and sent from an email address with a variation of '', this email is not from Nexicom and no action is required on your part.  Nexicom suggests that you delete this email and do not click on any of the links or open any attachment it suggests.

Thank you

Emailed Requests for Private Information

Recently, several of our customers have received an email from "NEXICOM.NET -" requesting personal information including their Internet User Name and Password.

Please do not respond to this type of inquiry as we have not sent any request for you to validate your information. Additionally, please do not click on any link inside the email. This is an unfortunate hoax designed to gain your personal information and/or download viruses onto your computer.

At Nexicom, we protect and value your privacy and therefore would never ask that you validate or provide information such as a password or credit card number through an email.

Network Maintenance Window

Please be advised that our normal maintenance window is on Tuesdays from 2:00am until 6:00am and Fridays from 2:00am until 6:00am. Any network maintenance that needs to be performed outside of these times will be posted here on our website under Network Notices.

Thank you.

Nexicom Email Settings

For all email addresses ending in, change your Outgoing Email Server setting to also change your Outgoing Email Server to Authentication On and finally change the Port from 25 to 587.

For more detailed instructions you can go to our Knowledge Base and search for the Email settings for your specific Email program.

Just go to