Support

Choosing Nexicom for your telecom needs means supporting a locally operated, proudly Canadian company that truly cares about its customers and community. With over 125 years of experience, Nexicom is committed to delivering reliable, high-speed internet, crystal-clear home phone, and feature-rich TV services tailored to your needs.

Unlike larger providers, Nexicom offers personalized customer service, ensuring that you speak with someone from your community who understands your needs when you call for support. Our investment in expanding fibre-optic infrastructure means faster, more dependable connections for homes and businesses, keeping you connected to what matters most.

Plus, with competitive pricing and no gimmicks, you get the best value without the hassle. Experience the Nexicom difference—where quality service meets local commitment.

We get it – you want blazing-fast internet without breaking the bank. The right speed depends on how you use the internet. For casual browsing, email, social media, and occasional streaming, lower speeds work just fine. But if you’re frequently downloading music and HD movies, gaming online, streaming in high definition, or managing multiple smart home devices, a higher speed is the way to go.

Living in a busy household or an area with high interference? Choosing a faster speed ensures a smoother online experience, especially when multiple devices are connected. At Nexicom, we know reliable internet is essential for everyday life. With a range of internet solutions, we strive to be the local choice for fast and dependable service.

Stay connected with plans designed for your needs. Whether you’re looking for the best internet provider in Ontario, a reliable phone service, or simply a seamless connection, Nexicom has you covered.

Try our Usage Tool to find the perfect fit! 

The fastest internet speed available varies by location, as our services adapt to the infrastructure in each area. Contact us to check your address and find out the top speeds available to you or try our Usage Tool to find the perfect fit! 

Get the most out of your home services by bundling Internet, TV, and Home Phone to match your lifestyle and budget. Whether you're streaming, gaming, working from home, or staying connected with loved ones, we have a bundle that’s right for you.

Our service bundles vary depending on your location, ensuring you get the best available options for your area. With flexible plans, exclusive savings, and the reliability of our local network, you can enjoy seamless connectivity with one simple bill.

Contact us today to explore the best bundle options available in your neighbourhood!

The easiest way to pay your bill is by setting up Pre-Authorized Payment (PAP), which automatically withdraws your payment each month. To enroll, log into SmartHub and access your Nexicom account here .

The best internet speed for you depends on how you use the internet. Here are three common speeds and what they’re best suited for:
50 Mbps: Ideal for small households or individuals who use the internet for basic browsing, email, and streaming in standard definition (SD).
100-200 Mbps: Great for families or multiple users who stream in HD or 4K, engage in video calls, and play online games simultaneously.
500-1,000 Mbps (1 Gbps): Best for large households or people who need high-speed internet for activities like 4K/8K streaming, gaming, large file downloads, and working from home with heavy video conferencing or remote collaboration.

Your choice should reflect your household size and the types of activities you do online. Still wondering what speed to choose? Try our Usage Tool to find the perfect fit!

Yes, if a modem is required then we will supply the modem and it’s included in the monthly price! 

Fibre Internet is a high-speed broadband connection that uses fibre-optic cables to transmit data as pulses of light. Unlike traditional internet options like DSL or Cable, which rely on copper wires, fibre-optic technology allows for significantly faster speeds, greater bandwidth, and more reliable performance.
Speed: Fibre internet can deliver symmetrical upload and download speeds, often reaching up to 1 Gbps or higher, whereas DSL and Cable typically offer slower upload speeds.

Reliability: Fibre is less susceptible to interference, congestion, or weather-related disruptions compared to Cable and DSL.
Latency: Lower latency with fibre means smoother online gaming, video conferencing, and streaming.
Scalability: Fibre networks can support increasing internet demands, making them a future-proof solution for homes and businesses.

Choosing Fibre Internet with Nexicom ensures access to cutting-edge technology, faster download and upload speeds, and a reliable connection for all your online activities.

Unlimited Home Internet means that your internet service does not have data caps or restrictions on how much you can use each month. Unlike plans with data limits that may slow down your speed or charge extra fees after exceeding a certain amount, an unlimited plan allows you to stream, browse, game, and download as much as you want without worrying about overage costs.

The key differences between these two WiFi frequencies are range and speed. The 2.4 GHz band offers a longer range but slower speeds, making it ideal for larger areas or better coverage through walls. In contrast, the 5 GHz band provides faster speeds but has a shorter range, making it best for high-speed connections in closer proximity to the router.

This is the device required for each TV that enables you to access the channels on your TV.

To make adjustments to your TV service, call our Customer Service line at (705) 775-6394 for any changes to your existing TV package.

Choosing TV services with Nexicom can offer several advantages, particularly for those who appreciate a wide range of channels, including live sports, news, and premium content that may not be available through streaming platforms. 

Our TV services provide reliable live programming, such as sports and breaking news, which can be crucial for some viewers. Unlike streaming, traditional TV doesn't rely on a strong internet connection, making it a great choice for areas with slower or spotty internet services. 

Additionally, we offer bundled packages that include TV, internet, and phone services, providing cost savings. The traditional interfaces and user-friendly remotes make TV an appealing option for those who prefer straightforward viewing without the complexities of streaming. Plus, traditional TV services offer reliable picture and sound quality without the buffering issues that can affect streaming, ensuring a consistent viewing experience.

There is no time limit on your recordings however once your DVR nears its maximum percentage of available space, it will prompt you to delete old recordings.

The cost for a replacement TV remote is $30 per remote for both coax and IPTV remotes.

Set-Top Box rentals start at $6.95, with the High Definition Receiver featuring PVR available for $15.95/month.

A Digital Phone uses digital signals to transmit voice calls over the internet (VoIP), providing clear, reliable, and feature-rich communication. It requires an internet connection and offers a more modern and often more cost-effective solution for home communication.

An Analog Phone uses traditional copper telephone lines to transmit voice signals as analog waves. It’s the standard landline phone that has been used for many years, relying on physical wiring for calls.

The benefit of an analog phone is that it will continue working even if the power goes out, as long as there is no damage to the line. This ensures you can always make emergency calls, providing peace of mind. 

In most cases, you will be able to keep the same telephone number when you transfer to Nexicom phone services.

For specific long-distance fees, it’s best to check Nexicom’s pricing page or contact their customer service, as rates can vary based on the plan and destination.

With over 125 years of experience as a local telecommunications provider, you can trust that Nexicom offers the best home phone services. Nexicom Home Phone offers reliable service with crystal-clear call quality, competitive pricing, and the convenience of features such as voicemail, caller ID, and call forwarding. It’s a cost-effective solution for both local and long-distance calls.

At this time, our service is only available to customers within an hour of our ILEC (Millbrook, Cavan & Keene) territory.

At Nexicom we use state-of-the-art Honeywell security products, an industry leader in electronic security systems and products for over 75 years.

RemoteSECURITY is an advanced feature that allows you to control and monitor your security system from anywhere, using your smartphone, tablet, or computer. Whether you're at home, at work, or on the go, RemoteSECURITY gives you full access to your system, ensuring your property is always secure.

With discounted home insurance, you can enjoy 24-hour monitoring, seven days a week, 365 days a year, providing you with constant protection. This peace of mind is backed by a local security provider, ensuring you're supported by someone who understands your needs and is always there when you need them.

All Nexicom's Honeywell Alarm Systems come with a 5 Year Manufacturers Warranty.

You can access your security system from anywhere with your iPhone®, iPad®, iPod Touch®, Android™, BlackBerry® or other compatible wireless handheld device through the Total Connect Website.