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How to set up SmartHub

1. Navigate to: https://nexicom.smarthub.coop/Login.html and click on the New User? Link

2. The New User Registration window will open. The following information will need to be filled in:
• Billing Account Number
• Last Name or Business
• E-Mail Address – this is the address the E-bill notification will be sent to and the login for sign-in
Click Submit

3. Once “Submit” is clicked the following information will appear. You can enter your “Most Recent Bill Amount” and your “Postal Code” or from the drop down select the Security Questions. Once this is completed and the character picture is completed, please click submit.

4. The following screen will appear

5. You will receive an e-mail with your temporary password to the e-mail provided

6. Once you log in for the first time, you will be asked to reset your password. Once this is completed, please click “Submit”

7. Your registration and first login is now complete!

Please note: Customer Service will close at 4PM on Dec. 24 & 31, closed all day Dec. 25, 28 & Jan. 1.
Technical Support will close at 4PM on Dec. 24 & 31, closed all day Dec. 25, 26 & Jan. 1 and will be available 8AM - 5PM on Dec. 28.

Please note: Customer service is closed August 3th for the Civic Holiday. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed September 7th for Labour Day. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed October 12th for Thanksgiving. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed February 16th for Family Day. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed April 3rd for Easter. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed May 18th for Victoria Day. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer Service and Technical Support will be available from 8AM - 4PM on December 4th for a company event.

Nexicom will be closed on July 1st for Canada Day.