Please note: Customer Service and Technical Support will be available from 8AM - 4PM on Dec. 24, Closed Dec. 25 & 26, 8AM - 4PM on Dec. 31 and Closed Jan. 1.

Please note: Customer service is closed August 4th for the Civic Holiday. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed September 1st for Labour Day. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed October 13th for Thanksgiving. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed February 17th for Family Day. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed April 18th for Easter. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer service is closed May 19th for Victoria Day. Our Technical Support is still available by phone from 9AM - 5PM.

Please note: Customer Service and Technical Support will be available from 8AM - 4PM on December 5th due to a company event.

Nexicom will be closed on July 1st for Canada Day.

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Nexicom Email Protection

Quarantined emails can be checked at any time using the following link: https://antispam.nexicom.net

Simply use your @nexicom.net email address and your usual email password.

How to add email addresses to your Approved Senders list: #

Log into the web site https://antispam.nexicom.net
Click โ€˜Listsโ€™ then โ€˜Add to Listโ€™
Enter the email address you want to white list into the โ€œFrom Addressโ€ box.
The other two boxes should be correct by default. The โ€œTo Addressโ€ box should be your email address.
The โ€œlist typeโ€ should say โ€œApproved Sendersโ€ if not, change it to that. Leave โ€œAdd to aliases as wellโ€ unchecked.
Click the โ€œAdd to Listโ€ button.

How to add email addresses to your Banned Senders list: #

Log into the web site https://antispam.nexicom.net
Click โ€˜Listsโ€™ then โ€˜Add to Listโ€™.
Enter the email address you want to block into the โ€œFrom Addressโ€ box.
The โ€œTo Addressโ€ box should already contain your email address.
The โ€œlist typeโ€ should say โ€œBanned Sendersโ€, if not, click the drop down to change it to that. Leave โ€œAdd to aliases as wellโ€ unchecked.
Click the โ€œAdd to Listโ€ button.

How to release a quarantined message: #

There are 2 different ways to release quarantined emails:
1) Click the โ€˜Releaseโ€™ link in your daily quarantine email
OR
2) Log into the web site https://antispam.nexicom.net 
Click โ€œMessagesโ€
Click โ€œQuarantineโ€ to see your currently quarantined emails.
Click on the message you want to release then click โ€œRelease Messageโ€.

Questions: #

Will my existing whitelisted and/or blacklisted email addresses be brought over from Roaring Penguin?

No, unfortunately there is no way to export those lists. To approve or ban email addresses in the new system log in at https://antispam.nexicom.net and click Lists โ€“ โ€˜Add to Listโ€™ and then fill in the information in the form and click โ€˜Add to listโ€™

Can I change my quarantine email time?

At this point no, sorry. However, you can check for quarantined emails at any time by logging into https://antispam.nexicom.net

Why canโ€™t I reject messages or whitelist emails from the quarantine message like I could with Roaring Penguin?

Unfortunately, the new email protection system doesnโ€™t provide a way to do this in the message itself but you can do this in the web panel at https://antispam.nexicom.net