Employment

Nexicom is a leading Communications service provider in Central Ontario. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match.

We offer a professional, friendly work environment which encourages learning and growth with a positive attitude. We are looking for individuals with enthusiasm and integrity who will deliver the latest technology with personal care to our customers.


Customer Service

Nexicom is a local Telecommunications provider with over 125 years of experience.

We need enthusiastic individuals that are willing to give Exceptional Customer Service, to fill full time Customer Service Positions.

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

  • Competitive wages starting at $19.50/hr
  • Positive work culture
  • Excellent company benefits including both Health and Dental
  • Matched Pension Plan
  • Yearly performance reviews
  • Access to courses and training for continual learning and development

Primary responsibilities may include:

  • Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
  • Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
  • Arrange new service installs, changes of service and disconnects;
  • enter new accounts in billing program and in applicable databases;
  • process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
  • Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
  • Ensure accurate records are precisely maintained and followed up;
  • Prepare adjustments to customer accounts;
  • Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
  • Basic troubleshooting and prepare trouble tickets where necessary;
  • Process payments to billing system;
  • Ensure customer retention and satisfaction;
  • Proactively manage and resolve customer satisfaction issues;
  • Maintaining service levels and achieving business and performance goals and objectives

Requirements:

  • Customer service/inside sales experience
  • Demonstrated ability in self-motivation with the ability to work with limited supervision
  • Effective interpersonal and communication skills
  • Demonstrated ability to multi-task and meet deadlines
  • Ability to work well within a team environment
  • Proficiency with MS Office Programs

above average keyboarding skills

  • Ideally you possess a post-secondary education (or and equivalent combination of training and experience)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Please submit your resume no later than 4:00 pm on October 18, 2024.  hr@nexicomgroup.net

Qualified applicants may forward their resume before to:

Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0

Email: hr@nexicomgroup.net

* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.

Consent Preferences