Nexicom is a local Telecommunications provider with over 125 years of experience.
We need enthusiastic individuals that are willing to give Exceptional Customer Service, to fill full time Customer Service Positions.
Position Overview:
Nexicom offers a fast paced, high energy, customer centered work environment. We offer:
- Competitive wages starting at $19.50/hr
- Positive work culture
- Excellent company benefits including both Health and Dental
- Matched Pension Plan
- Yearly performance reviews
- Access to courses and training for continual learning and development
Primary responsibilities may include:
- Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
- Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
- Arrange new service installs, changes of service and disconnects;
- enter new accounts in billing program and in applicable databases;
- process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
- Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
- Ensure accurate records are precisely maintained and followed up;
- Prepare adjustments to customer accounts;
- Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
- Basic troubleshooting and prepare trouble tickets where necessary;
- Process payments to billing system;
- Ensure customer retention and satisfaction;
- Proactively manage and resolve customer satisfaction issues;
- Maintaining service levels and achieving business and performance goals and objectives
Requirements:
- Customer service/inside sales experience
- Demonstrated ability in self-motivation with the ability to work with limited supervision
- Effective interpersonal and communication skills
- Demonstrated ability to multi-task and meet deadlines
- Ability to work well within a team environment
- Proficiency with MS Office Programs
above average keyboarding skills
- Ideally you possess a post-secondary education (or and equivalent combination of training and experience)
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Please submit your resume no later than 4:00 pm on October 18, 2024. hr@nexicomgroup.net