Employment

Nexicom is a leading Communications service provider in Central Ontario. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match.

We offer a professional, friendly work environment which encourages learning and growth with a positive attitude. We are looking for individuals with enthusiasm and integrity who will deliver the latest technology with personal care to our customers.

Internet Helpdesk Representative

Nexicom is currently seeking a Permanent full-time Internet Help Desk Representative.

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

  • Competitive wages starting at $17.00
  • Positive work culture
  • Excellent company benefits including both Health and Dental
  • Matched Pension Plan
  • Yearly performance reviews
  • Access to courses and training for continual learning and development

The successful candidate will be responsible for the following:

  • Trouble Shooting customers Internet connectivity issues;
  • Assisting all customers with account inquiries at the counter, over the phone or via e-mail,
  • Taking applications for new services and keep customer history current
  • Inputting new customer billing and payment information into billing systems for basic services as required
  • Providing back up to the Support Team with regards to data entry of telephone programming codes, preparing trouble tickets and locate requests
  • The position requires a well-spoken, articulate, pleasant-mannered and flexible, individual with effective listening and analytical skills who delivers excellence in customer service with a professional approach to customers and staff.
  • The successful candidate will be required to work amongst our 3 locations, Millbrook, Peterborough and Lakefield. Qualifications:
  • Minimum entry level post secondary education with some specialization in computers and the internet. (wireless, DSL & Cable)
  • 1 to 2 years of previous experience in an office environment using business tool
  • Excellent customer service and problem-solving skills;
  • A positive, friendly attitude with the willingness and ability to assist our customers and promote our services;
  • Ability to learn and share information with others and able to work in a team environment a must;
  • Ability to work in a fast-paced environment, while effectively managing multiple tasks
  • Experience in a structured team environment. Help Desk experience is an asset;
  • Data entry, PC repair and maintenance
  • Experience setting up WIFI and Email on mobile devices;
  • Working knowledge of Windows OS from Windows XP to Windows 10, Apple OS knowledge is an asset;
  • Internet and Basic Networking knowledge is an asset;
  • Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity;
  • Familiarity with trouble reporting systems a huge asset.If you have what it takes to WOW us and our customers with your service abilities we would love to hear from you.

If you have the qualifications please submit your resume and cover letter. hr@nexicomgroup.net

Job Types: Full-time, Permanent

Salary: From $17.00 per hour

Benefits:

 

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

 

Flexible Language Requirement:

 

  • French not required

 

Schedule:

 

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • On call
  • Weekend availability

 

Ability to commute/relocate:

 

  • Millbrook, ON: reliably commute or plan to relocate before starting work (required)

 

Work Location: In person

 

Qualified applicants may forward their resume before to:

Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0

Email: hr@nexicomgroup.net

* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.

Customer Service Representative

Nexicom is a local Telecommunications provider with 125 years of experience.

We need enthusiastic individuals that are willing to give Exceptional Customer Service, to fill full time Customer Service Positions.

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

  • Competitive wages starting at $17.50
  • Positive work cultur
  • Excellent company benefits including both Health and Dental
  • Matched Pension Plan
  • Yearly performance reviews
  • Access to courses and training for continual learning and development

Primary responsibilities may include:

  • Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
  • Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
  • Arrange new service installs, changes of service and disconnects;
  • enter new accounts in billing program and in applicable databases;
  • process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
  • Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
  • Ensure accurate records are precisely maintained and followed up;
  • Prepare adjustments to customer accounts;
  • Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
  • Basic troubleshooting and prepare trouble tickets where necessary;
  • Process payments to billing system;
  • Ensure customer retention and satisfaction;
  • Proactively manage and resolve customer satisfaction issues;
  • Maintaining service levels and achieving business and performance goals and objectives

Requirements:

  • Customer service/inside sales experience
  • Demonstrated ability in self-motivation with the ability to work with limited supervision
  • Effective interpersonal and communication skills
  • Demonstrated ability to multi-task and meet deadlines
  • Ability to work well within a team environment
  • Proficiency with MS Office Programs

above average keyboarding skills

  • Ideally you possess a post-secondary education (or and equivalent combination of training and experience)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Job Types: Full-time, Permanent

Salary: $17.50-$21.00 per hour

Please submit your resume and cover letter to hr@nexicomgroup.net.

 

 

Qualified applicants may forward their resume before to:

Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0

Email: hr@nexicomgroup.net

* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.